Privacy Policy

This privacy policy explains how TransAlpen Toll Services GmbH collects, uses, and protects personal data when you use our online platform and related services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We collect personal data that you provide directly to us when you use this service. This includes information necessary to provide our services, such as contact details (like your name, address, postal code), payment information, and details related to the services you use, such as vehicle information, transaction history, and route data necessary for toll processing and route planning analysis. We also collect certain information automatically when you visit our site, including technical information like IP addresses, browser type, usage patterns, and information about your interaction with our service.

We use the personal data we collect to provide, operate, and maintain our services, including processing Austrian toll payments, offering toll management consulting, providing GO-Box support, facilitating cross-border transport financial clearing, and performing route planning with toll cost analysis. We also use your data to communicate with you, manage your account, respond to your inquiries, process your transactions, and send you service-related information. Additionally, we may use the data to improve our site and services, develop new offerings, and ensure the security of our platform. We also process data to comply with legal obligations and regulatory requirements.

Our legal basis for processing your personal data includes the necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract, such as when you use our toll payment or consulting services. Processing may also be necessary for compliance with a legal obligation to which we are subject, for example, for financial reporting or regulatory purposes. We may also process data based on our legitimate interests in operating our business, provided that such interests are not overridden by your data protection rights and interests. Where required by law, we will process your data based on your consent, which you may withdraw at any time.

We may share your personal data with third-party service providers who perform services on our behalf, such as payment processors, IT service providers, and professional advisors. These service providers are obligated to protect your data and use it only for the purposes for which it was shared. We may also disclose your data if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We implement technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by the nature of the data, the purpose of processing, and legal or operational needs.

Under applicable data protection law, you have rights regarding your personal data. These rights may include the right to access, rectify, erase, restrict processing of, object to processing of, and port your data. You also have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal. You may also have the right to lodge a complaint with a supervisory authority.

To exercise your rights or if you have questions about this privacy policy or our data practices, you may contact us at TransAlpen Toll Services GmbH, 25, Ludwigstraße, Munich, Bavaria, 80539, Germany.

We use cookies and similar tracking technologies on our site to collect information about your browsing behavior. Information about our use of these technologies is provided separately in our Cookie Policy.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page or by other means as appropriate. We encourage you to review this policy periodically.